Returns and refunds

The term to make your return is 3 days from the date of the shipping information. You must keep the shipping guide (Guide No.), the garment label and the attached remittance

You can do it through the online store: WWW.ROPAHERMOSAMUJER.COM or through our advisors but you must cover the shipping costs (From your home to Ropa Hermosa Mujer Bogotá).

Once the return is approved, you will receive the amount in the same payment method in which you made your purchase. In the case of cash on delivery orders

On our website and for the same item in a different size and/or color, if available. You must request a return from your account and make a new order online. See stores.

Yes, with the exception of underwear, earrings and hair items. Items must be in perfect condition and with their corresponding labels. Keep in mind the following special conditions for some of our articles: • Swimwear: it must include the hygiene sticker. • Accessories: they will have to be returned with their complete original packaging and without handling. • Fragrances and beauty collection: they must be returned in the same original packaging, sealed. • Packs: they are indivisible and the articles must be returned all the articles in the original packaging. Party dresses and discounted garments DO NOT HAVE EXCHANGE, but they do have a guarantee.